Refund policy


Return & Exchange Policy (Final Sale)

Thank you for shopping with Sequins Shop.

To protect product hygiene and ensure a fair experience for all customers, all purchases on this store are final sale. Please read the policy carefully before placing your order.

1. Final Sale – No Returns, No Exchanges

All items are sold as final sale and cannot be returned or exchanged for any reason, including but not limited to:

  • Change of mind

  • Ordered the wrong size, color, or style

  • Personal preference / no longer want the item

  • Minor packaging dents or marks that do not affect normal use

Please review product descriptions, sizing information, and images carefully before completing your purchase.

2. Damaged, Defective, or Incorrect Items

Although all items are final sale, Sequins Shop will assist you only in the following situations:

  • The item arrives damaged

  • The item is defective and cannot be used as intended

  • You received the wrong item or a missing item

Action Required: If any of the above occurs, please contact us within 48 hours of delivery at jiaran_studio@163.com with the following details:

  1. Your order number

  2. A brief description of the issue

  3. Clear photos or videos showing the issue and the original packaging

We will review your request within 48 hours after receiving complete information. If approved, we will arrange a replacement or another appropriate solution.

Note on Refunds: Refunds are only issued if required by applicable law or when a replacement is not possible. If approved, it will be processed within 7–15 business days to your original payment method.

3. Shipping & Delivery Issues

If tracking shows your order as “delivered” but you did not receive it, please:

  • Check with household members, building management, or neighbors.

  • Contact the shipping carrier directly with your tracking number.

Sequins Shop is not responsible for packages lost or stolen after being marked as delivered, but we will assist by providing relevant shipping information for your claim.

4. Order Information Accuracy

Please ensure that your shipping address, contact details, and order information are correct at checkout. Sequins Shop is not responsible for delivery failures caused by incorrect or incomplete customer-provided information.

5. Agreement

By placing an order on Sequins Shop, you confirm that you have read, understood, and agreed to this Final Sale Return & Exchange Policy.

Contact Us: For any questions, please reach out to: jiaran_studio@163.com